Return Eligibility

Returns may be accepted under the following conditions:

• The item is defective, damaged, or not as described

• The return request is submitted within 14 days of the delivery date

• The item is unworn, unused, and in its original packaging with all tags attached

We reserve the right to deny any return that does not meet the above criteria.

Note: We do not accept returns for buyer’s remorse, incorrect sizing, or change-of-mind purchases.

How to Request a Return

To initiate a return, please contact us at Admin@skincareaurora.com within 14 days of receiving your order. Include the following:

• Your order number

• A detailed description of the issue

• Photos of the item and original packaging (if applicable)

Do not send any items back without receiving written return authorization and instructions. Returns sent without prior approval will not be accepted and no refund will be issued.

Return Shipping

Unless the item is confirmed to be defective or incorrect, customers are responsible for all return shipping costs. We are not liable for returns lost or damaged in transit. It is recommended you use a trackable shipping method and retain proof of postage.

Refunds

If your return is approved:

• A refund will be issued to your original payment method

• Refunds typically appear within 5–10 business days, depending on your financial institution

Refunds will only be processed after the returned item is received and inspected by the supplier.

We reserve the right to issue a partial refund or deny the request entirely if the item shows signs of use, damage, or was returned outside the allowable timeframe.

Non-Returnable Items

The following items are non-returnable:

• Items marked as final sale

• Products with custom personalization

• Items returned after 14 days

• Items returned without prior authorization

• Items returned used or without original packaging

Limitation of Liability

We act solely as a retailer and do not manufacture, store, or ship the products ourselves. All fulfillment is handled through third-party suppliers. We are not responsible for delays, misdeliveries, or other issues arising from the carrier or supplier, but will assist in resolving these issues when possible.

We are not liable for any incidental, indirect, or consequential damages that may result from the use or misuse of any product purchased through our store.

Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time, without prior notice. Any changes will be posted on this page with an updated effective date.1. Return Eligibility